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- Dispatcher 101 Dispatching Guide
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Section 1 – INTRODUCTION
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Introduction & Legal Notice
3 minutes
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Lesson 1 – Why dispatch business?
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Lesson 1 Explained: Notes and Guidance
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Lesson 2 – Required skills
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Lesson 2 Explained: Notes and Guidance
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Lesson 3 – Course overview
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Lesson 3 Explained: Notes and Guidance
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Resources For Downloading
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Quiz 1: Complete and Send Back
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Quiz Answers (no cheating!)
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Introduction & Legal Notice
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Section 2 – PARTIES INVOLVED
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Lesson 4 – Role of a dispatcher
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Lesson 4 Explained: Notes and Guidance
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Lesson 5 – Benefits of dispatcher services
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Lesson 5 Explained: Notes and Guidance
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Lesson 6 – Owner operators and Small fleet owners
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Lesson 6 Explained: Notes and Guidance
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Lesson 7 – A real-life example: how we started a Dispatch company
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Lesson 7 Explained: Notes and Guidance
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Lesson 8 – Freight brokers, freight forwarders and shippers
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Lesson 8 Explained: Notes and Guidance
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BONUS MATERIAL – Additional Transportation Vocabulary
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BONUS video from our YouTube channel – Who hires independent truck dispatchers
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Lesson 4 – Role of a dispatcher
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Section 3 – OPERATIONS AND SETUP
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Section 4 – CLIENTS
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Lesson 12 – Setting up with your client – Contract
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Lesson 12 Explained: Notes and Guidance
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Lesson 13 – Download – Sample contract and Power of attorney
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Lesson 14 – Requesting documents from your client
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Lesson 14 Explained: Notes and Guidance
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Lesson 15 – Download – Sample Carrier profile and reference form
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Lesson 16 – Download – Sample of documents you will be requesting
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Lesson 17 – Verbal agreement – Scope of booking decisions
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Lesson 17 Explained: Notes and Guidance
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Lesson 12 – Setting up with your client – Contract
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Section 5 – EQUIPMENT AND FREIGHT
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Section 6 – LOGISTICS
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Lesson 22 – Pick-up and delivery times and their importance
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Lesson 22 Explained: Notes and Guidance
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Lesson 23 – Extra stops (multiple deliveries)
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Lesson 23 Explained: Notes and Guidance
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Lesson 24 – HOS Compliance
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Lesson 24 Explained: Notes and Guidance
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Lesson 25 – Special requirements
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Lesson 25 Explained: Notes and Guidance
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Quiz 3
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Quiz Answers (no cheating)
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Lesson 22 – Pick-up and delivery times and their importance
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Section 7 – FINDING FREIGHT
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Lesson 26 – Load boards – electronic marketplace
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Lesson 26 Explained: Notes and Guidance
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BONUS video – Searching on Load boards
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Lesson 27 – Load Boards
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Lesson 28 – Internet Truck Stop
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Lesson 29 – Private 3PL boards
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Lessons 27-29 Explained: Notes and Guidance
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Lesson 30 – Posting trucks
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Lesson 30 Explained: Notes and Guidance
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IMPORTANT UPDATE – Load board access
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Optional video – Load Board Features
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Optional video – Directory feature + Credit check
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Optional video – Freight rates feature
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Optional video – TriHaul feature
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Optional video – POWER features
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Lesson 26 – Load boards – electronic marketplace
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Section 8 – BOOKING YOUR FIRST LOAD
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Lesson 31 – Getting the right information
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Lesson 31 Explained: Notes and Guidance
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Lesson 32 – Acceptable rates and negotiation
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Lesson 32 Explained: Notes and Guidance
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Lesson 33 – Negotiation tips
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Lesson 33 Explained: Notes and Guidance
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Lesson 34 – Checking broker’s credit
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Lesson 34 Explained: Notes and Guidance
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Lesson 35 – Getting set up with broker/shipper
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Lesson 35 Explained: Notes and Guidance
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Lesson 36 – Rate confirmation and what to look for
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Lesson 36 Explained: Notes and Guidance
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Lesson 37 – Example of typical “booking” conversation – review of transcript
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Lesson 37 Explained: Notes and Guidance
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Lesson 38 – Dispatching to a load
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Lesson 38 Explained: Notes and Guidance
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Lesson 39 – Download – Script, spreadsheets, carrier packets, rate confirmations
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BONUS video from our YouTube channel – Selecting the best load
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Lesson 31 – Getting the right information
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Section 9 – MAKE YOUR BUSINESS BETTER
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Lesson 40 – Be available and always communicate
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Lesson 40 Explained: Notes and Guidance
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Lesson 41 – Resolve problems promptly – Real-life example
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Lesson 41 Explained: Notes and Guidance
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Additional Problem Resolution – Detention
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Additional Problem Resolution – Layover
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Additional Problem Resolution – Damages and Shortages
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Additional Problem Resolution – Underpayment
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Lesson 40 – Be available and always communicate
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Section 10 – ADDITIONAL SERVICES, COMPENSATION AND MARKETING
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Lesson 42 – Billing
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Lesson 43 – Emergency roadside assistance
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Lesson 44 – Accounting and compliance
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Lessons 42-44 Explained: Notes and Guidance
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Lesson 45 – Your compensation
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Lesson 45 Explained: Notes and Guidance
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BONUS content from our YouTube channel – How much should you charge
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Lesson 46 – Receivables – Client payment options
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Lesson 46 Explained: Notes and Guidance
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BONUS video from our YouTube channel – Getting paid
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Lesson 47 Marketing Module – Simple but effective marketing ideas
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Marketing Overview
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Marketing Overview Explained: Notes and Guidance
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Your Brand
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Your Brand Explained: Notes and Guidance
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Content
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Content Explained: Notes and Guidance
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Website
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Website Explained: Notes and Guidance
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Online Advertising
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Online Advertising Explained: Notes and Guidance
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Direct Marketing
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Direct Marketing Explained: Notes and Guidance
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Marketing Outsourcing
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Marketing Outsourcing Explained: Notes and Guidance
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BONUS video from our YouTube channel – Finding clients online
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BONUS video from our YouTube channel – Finding clients with Direct Marketing
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Conclusion
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Certificate of Completion
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Industry referrals and Interviews
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Lesson 42 – Billing
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