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Dispatcher 101 Dispatching Guide
Dispatcher 101 Dispatching Guide
Curriculum
10 Sections
129 Lessons
Lifetime
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Section 1 – INTRODUCTION
10
1.1
Introduction & Legal Notice
3 Minutes
1.2
Lesson 1 – Why dispatch business?
1.3
Lesson 1 Explained: Notes and Guidance
1.4
Lesson 2 – Required skills
1.5
Lesson 2 Explained: Notes and Guidance
1.6
Lesson 3 – Course overview
1.7
Lesson 3 Explained: Notes and Guidance
1.8
Resources For Downloading
1.9
Quiz 1: Complete and Send Back
1.10
Quiz Answers (no cheating!)
Section 2 – PARTIES INVOLVED
12
2.1
Lesson 4 – Role of a dispatcher
2.2
Lesson 4 Explained: Notes and Guidance
2.3
Lesson 5 – Benefits of dispatcher services
2.4
Lesson 5 Explained: Notes and Guidance
2.5
Lesson 6 – Owner operators and Small fleet owners
2.6
Lesson 6 Explained: Notes and Guidance
2.7
Lesson 7 – A real-life example: how we started a Dispatch company
2.8
Lesson 7 Explained: Notes and Guidance
2.9
Lesson 8 – Freight brokers, freight forwarders and shippers
2.10
Lesson 8 Explained: Notes and Guidance
2.11
BONUS MATERIAL – Additional Transportation Vocabulary
2.12
BONUS video from our YouTube channel – Who hires independent truck dispatchers
Section 3 – OPERATIONS AND SETUP
7
3.1
Lesson 9 – What typical day of a dispatcher looks like?
3.2
Lesson 9 Explained: Notes and Guidance
3.3
Lesson 10 – Things you will need to get started
3.4
Lesson 10 Explained: Notes and Guidance
3.5
BONUS – Do you need a dispatch software?
3.6
Lesson 11 – Thinking ahead – your legal entity
3.7
Lesson 11 Explained
Section 4 – CLIENTS
9
4.1
Lesson 12 – Setting up with your client – Contract
4.2
Lesson 12 Explained: Notes and Guidance
4.3
Lesson 13 – Download – Sample contract and Power of attorney
4.4
Lesson 14 – Requesting documents from your client
4.5
Lesson 14 Explained: Notes and Guidance
4.6
Lesson 15 – Download – Sample Carrier profile and reference form
4.7
Lesson 16 – Download – Sample of documents you will be requesting
4.8
Lesson 17 – Verbal agreement – Scope of booking decisions
4.9
Lesson 17 Explained: Notes and Guidance
Section 5 – EQUIPMENT AND FREIGHT
10
5.1
Lesson 18 – Truck types
5.2
Lesson 18 Explained: Notes and Guidance
5.3
Lesson 19 – Trailer types
5.4
Lesson 19 Explained: Notes and Guidance
5.5
Lesson 20 – Weight
5.6
Lesson 20 Explained: Notes and Guidance
5.7
Lesson 21 – Commodity
5.8
Lesson 21 Explained: Notes and Guidance
5.9
Quiz 2
5.10
Quiz Answers (no cheating!)
Section 6 – LOGISTICS
10
6.1
Lesson 22 – Pick-up and delivery times and their importance
6.2
Lesson 22 Explained: Notes and Guidance
6.3
Lesson 23 – Extra stops (multiple deliveries)
6.4
Lesson 23 Explained: Notes and Guidance
6.5
Lesson 24 – HOS Compliance
6.6
Lesson 24 Explained: Notes and Guidance
6.7
Lesson 25 – Special requirements
6.8
Lesson 25 Explained: Notes and Guidance
6.9
Quiz 3
6.10
Quiz Answers (no cheating)
Section 7 – FINDING FREIGHT
15
7.1
Lesson 26 – Load boards – electronic marketplace
7.2
Lesson 26 Explained: Notes and Guidance
7.3
BONUS video – Searching on Load boards
7.4
Lesson 27 – Load Boards
7.5
Lesson 28 – Internet Truck Stop
7.6
Lesson 29 – Private 3PL boards
7.7
Lessons 27-29 Explained: Notes and Guidance
7.8
Lesson 30 – Posting trucks
7.9
Lesson 30 Explained: Notes and Guidance
7.10
IMPORTANT UPDATE – Load board access
7.11
Optional video – Load Board Features
7.12
Optional video – Directory feature + Credit check
7.13
Optional video – Freight rates feature
7.14
Optional video – TriHaul feature
7.15
Optional video – POWER features
Section 8 – BOOKING YOUR FIRST LOAD
18
8.1
Lesson 31 – Getting the right information
8.2
Lesson 31 Explained: Notes and Guidance
8.3
Lesson 32 – Acceptable rates and negotiation
8.4
Lesson 32 Explained: Notes and Guidance
8.5
Lesson 33 – Negotiation tips
8.6
Lesson 33 Explained: Notes and Guidance
8.7
Lesson 34 – Checking broker’s credit
8.8
Lesson 34 Explained: Notes and Guidance
8.9
Lesson 35 – Getting set up with broker/shipper
8.10
Lesson 35 Explained: Notes and Guidance
8.11
Lesson 36 – Rate confirmation and what to look for
8.12
Lesson 36 Explained: Notes and Guidance
8.13
Lesson 37 – Example of typical “booking” conversation – review of transcript
8.14
Lesson 37 Explained: Notes and Guidance
8.15
Lesson 38 – Dispatching to a load
8.16
Lesson 38 Explained: Notes and Guidance
8.17
Lesson 39 – Download – Script, spreadsheets, carrier packets, rate confirmations
8.18
BONUS video from our YouTube channel – Selecting the best load
Section 9 – MAKE YOUR BUSINESS BETTER
8
9.1
Lesson 40 – Be available and always communicate
9.2
Lesson 40 Explained: Notes and Guidance
9.3
Lesson 41 – Resolve problems promptly – Real-life example
9.4
Lesson 41 Explained: Notes and Guidance
9.5
Additional Problem Resolution – Detention
9.6
Additional Problem Resolution – Layover
9.7
Additional Problem Resolution – Damages and Shortages
9.8
Additional Problem Resolution – Underpayment
Section 10 – ADDITIONAL SERVICES, COMPENSATION AND MARKETING
30
10.1
Lesson 42 – Billing
10.2
Lesson 43 – Emergency roadside assistance
10.3
Lesson 44 – Accounting and compliance
10.4
Lessons 42-44 Explained: Notes and Guidance
10.5
Lesson 45 – Your compensation
10.6
Lesson 45 Explained: Notes and Guidance
10.7
BONUS content from our YouTube channel – How much should you charge
10.8
Lesson 46 – Receivables – Client payment options
10.9
Lesson 46 Explained: Notes and Guidance
10.10
BONUS video from our YouTube channel – Getting paid
10.11
Lesson 47 Marketing Module – Simple but effective marketing ideas
10.12
Marketing Overview
10.13
Marketing Overview Explained: Notes and Guidance
10.14
Your Brand
10.15
Your Brand Explained: Notes and Guidance
10.16
Content
10.17
Content Explained: Notes and Guidance
10.18
Website
10.19
Website Explained: Notes and Guidance
10.20
Online Advertising
10.21
Online Advertising Explained: Notes and Guidance
10.22
Direct Marketing
10.23
Direct Marketing Explained: Notes and Guidance
10.24
Marketing Outsourcing
10.25
Marketing Outsourcing Explained: Notes and Guidance
10.26
BONUS video from our YouTube channel – Finding clients online
10.27
BONUS video from our YouTube channel – Finding clients with Direct Marketing
10.28
Conclusion
10.29
Certificate of Completion
10.30
Industry referrals and Interviews
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Lesson 24 – HOS Compliance
Lesson 25 – Special requirements
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